PRODUCT RECALL – Condoms of The Brands Billy Boy, Fromms

The condom brands Billy Boy and Fromms inform about a voluntary product recall of some batches of different articles / packages. Affected products can be returned and the purchase price will be refunded. All important information about this recall can be found here.

What happened?

Despite the most careful manufacturing and testing processes, these products may have suffered mechanical damage to individual condoms. This can lead to an impairment of the protective effect. The products must therefore not be used. There is no immediate risk to the safety or health of consumers.

The articles / packages in question were shipped to retailers between June and August 2019. The affected packages can be identified by the IDENT number on the packaging. One packaging may contain different types of condoms, but not all of them are affected. The condom types concerned can be identified by the LOT number on the individual packaging of the condom.
 

What to do?
Only the items and batches listed are recalled. All other articles and batches of the brands Billy Boy or Fromms are not affected by this recall.


For Billy Boy and Fromms, product quality and consumer safety are of utmost importance. 
Consumers in possession of one of these items or individual condoms should carefully review the following instructions on this website. You will be asked to verify by entering the LOT or IDENT number on the packaging. If your items are affected, you will then be able to register for a return kit. The return kit will include instructions on how to return your unpacked product and receive your remedy.

If you still have questions you may directly contact billyboyrecallsupport@stericycle.com.


In addition, a toll-free consumer hotline is available (Germany: 0800 - 1808171; Austria: 0800 298044; United Kingdom: 0800 - 0478601 and Rest of World: 44 0203 541 4547 (toll charges apply).

 
 

Please note that not every condom of the product with corresponding IDENT number is affected by the recall. Only return condoms with corresponding Lot numbers.


After having received the product it will be checked, whether the Lot number is affected.


If you have affected product, please enter all affected lot numbers and quantity below.

 
 
 

*Lot or IDENT Number (located on the inner packaging)

*Quantity of affected Lot Numbers of single condoms

SUBMIT
 
 
Lot or IDENT Number
Quantity of Affected Lot Numbers